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  • write a short but descriptive summary.

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Please include log files (mandatory), repository diagnostics, screenshots, and any other relevant details that could help us better understand the issue.

Please include repository diagnostics, screenshots, and any other relevant details that could help us better understand the issue.

  1. Enable logging in Tower from the Help menu.
  2. Close and restart Tower to activate logging. Logging only starts after a restart to capture everything from startup through to the issue.
  3. Perform the actions that lead to the error.
  4. Close Tower immediately after reproducing the issue.
  5. Export the log files:
    • Restart Tower.
    • Go to Help → Export → Export Log Files…
    • Choose a directory to save the log files as a ZIP archive.

Ensuring that Tower is restarted both before and after reproducing the issue will help keep the log file concise and relevant.

Navigate to Help → Create Diagnostic Report.

About Your Machine

  • Open Tower
  • Go to Tower > License
  • Under My License, you'll see your Machine ID displayed beneath your License Key
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